CUSTOMER SERVICE

Gift Card & E-Gift Card ("Gift Tender Terms")

The NRBY Clothing gift cards and E-gift cards ("Gift Tender") can be used or redeemed at any of NRBY Clothing stores in the United Kingdom and UK online (Subject to website terms and conditions). Gift Tender may not be used at NRBY Clothing concessions for purchase, redemption or balance check. (E.g. John Lewis, Anthropology etc.)

Gift Tender may be exchanged for goods the price of which being equal to or lower than the balance or value of the Gift Tender. Gift Tender can be used as a complete or partial payment. If a purchase exceeds the redeemer's Gift Tender balance or value, the remaining amount must be paid with another method of payment. If any item purchased with Gift Tender is subsequently exchanged for an item of a lower price or refunded, any money owing to you will be refunded via the form of Gift Tender originally used for such purchase.

Gift Tender cannot be resold, transferred for value or exchanged for cash. No cash change will be given on purchases made using Gift Tender. Gift Tender cannot be used to purchase other Gift Tender. Gift Tender is not cheque guarantee, credit or charge cards.

Gift Tender cannot be returned or refunded, except in accordance with your legal rights.

NRBY Clothing shall not be liable or responsible for lost, stolen, destroyed or damaged Gift Tender, or if Gift Tender is used without your permission. NRBY Clothing is unable to replace Gift Tender if lost or stolen.

NRBY Clothing shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, technical and computer faults, failures and malfunctions or any other circumstances amounting to force majeure.

NRBY Clothing reserves the right to refuse to accept any Gift Tender (and to take alternative forms of payment) which it deems to have been tampered with, defaced, modified, duplicated, damaged, or which otherwise is suspected to be affected from fraud.

By purchasing, using or accepting Gift Tender you confirm your acknowledgement and acceptance of these terms and conditions. NRBY Clothing reserves the right to amend these terms and conditions from time to time, without notice and to take appropriate action, including the cancellation of Gift Tender, if, in its discretion, it deems such action necessary. This does not affect your legal rights. NRBY Clothing is the sole issuer and obligator to you.NRBY Clothing may assign its issuer duties without recourse.

The remainder of these Terms shall apply to all purchases of goods made using Gift Tender. To the extent that there is any conflict or inconsistency between the Terms and these Gift Tender Terms, these Gift Tender Terms shall take precedence prevailing over the provisions of the Terms.

Gift Cards: the Following Terms Are Applicable to Gift Cards Only

Gift Cards can be activated with a minimum value of £25 and a maximum value of £500, as applicable.

Gift Cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a gift card has been activated or redeemed.

There are no limitations on how many times a Gift Card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. Gift Card balance enquiries can be obtained in store, UK online (Gift Card balance check page) or by calling 07858 355596 from the UK or +44 7858 355596 from outside the UK (Calling rates may vary).

The risk in any Gift Card shall pass to you upon delivery to you by our delivery service partners. The Gift Card remains the property of NRBY Clothing , and may not be tampered or interfered with, without NRBY Clothing consent . If Gift Card is found, please return to the nearest NRBY Clothing store.

The NRBY Clothing makes no warranties, express or implied, with respect of Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose.

E-gift Cards: the Following Terms Are Applicable to E-gift Cards Only

E-gift cards are available with a minimum value of £25 and a maximum value of £500, as applicable.

E-gift cards are valid for 24 months from date of last use whereby the remaining balance will be deducted, after such time the Gift Tender shall expire. Last use is when a E-gift card has been activated or redeemed.

There are no limitations on how many times a E-gift card can be used (until the balance is £0.00). If you do not spend the entire balance on a Gift Card, the remaining balance will be updated after each transaction and shown on your printed till receipt. E-gift card balance enquiries can be obtained in store, UK online (Gift Card balance check page) or by calling 07858 355596 from the UK or 44 7858 355596 from outside the UK (Calling rates may vary).

The risk in any E-gift card shall pass to you upon electronic transmission to you. The E-gift card remains the property of NRBY Clothing , and may not be tampered or interfered with, without NRBY Clothing consent.

E-gift cards will be dispatched by email to your designated email account you’ve provided to us, as soon as NRBY Clothing is in receipt of cleared payment for the E-gift card.

NRBY Clothing shall not be liable or responsible for E-gift cards that are unable to be delivered due to your error (for example, typing errors, misspelt or incorrect email addresses), spam filters, firewalls or mailbox restrictions.